FAQs

No. You can check out as a guest with just your name, phone number and address. Creating an account simply saves your details and order history for next time.

Yes. Every product page has an Order on WhatsApp button that opens a chat with the item already filled in. Send it and our team will take it from there.

Yes, as long as it has not been dispatched. Message us on WhatsApp with your order number as soon as possible. Once the parcel has left us it has to be handled as a return.

We confirm every cash-on-delivery order by phone or WhatsApp before dispatch. If you have not heard from us within one working day, check that the number on your order is correct and message us.

Yes, anywhere we ship in Pakistan. Please keep the exact amount ready — riders often cannot make change for large notes.

Debit and credit cards, JazzCash, Easypaisa, and direct bank transfer.

Courier riders are not permitted to allow this. You do, however, have 7 full days after delivery to request an exchange, so nothing is lost by paying at the door.

Yes. Every price shown on the site is the final price in Pakistani Rupees. Delivery is added at checkout unless your order qualifies for free delivery.

2–3 working days to Karachi, Lahore, Islamabad and Rawalpindi, and 3–5 working days elsewhere in Pakistan. Full detail is on the shipping page.

On every order over Rs. 2,999. Below that, delivery is Rs. 200 to the four major cities and Rs. 250 elsewhere.

You will get a tracking number by SMS or WhatsApp when the parcel ships. You can also use our order tracking page.

Not through the website at the moment. Message us on WhatsApp and we will quote you directly.

Measure a garment you already own and like the fit of, then match it to our size guide. Between sizes, we recommend sizing up.

No. Our pieces are cut and stitched by hand, so allow up to half an inch of tolerance on each measurement. That is normal for garments made this way.

Cold hand wash or a gentle machine cycle, inside out, with a mild detergent. Do not bleach. Dry in shade, not direct sun. For embroidered pieces, dry clean is safest.

We photograph in natural light and keep editing to a minimum, but screens vary. Slight variation in shade is normal and is not treated as a defect.

A 7-day exchange on unworn items with tags attached. Refunds apply where an item is faulty or wrongly sent. The full policy is on the returns page.

We do, if the fault was ours. For a size or colour exchange, you cover sending the item back and we cover the redelivery.

7 to 10 working days back to a card or wallet. For cash-on-delivery orders we transfer to your bank account or wallet within 5 working days of receiving the item.