Crezon
Returns & Exchanges
If the fit is not right, we will exchange it. You have 7 days from the day your parcel arrives.
The short version
7 days
Tell us within 7 days of delivery. After that we cannot process the request.
Unworn, tags on
Items must be unworn, unwashed, unaltered, and still carry their original tags and packaging.
Exchange first
We exchange for a different size or colour. Refunds apply where the item is faulty or wrongly sent.
How to start an exchange
- Message us on WhatsApp within 7 days of delivery with your order number and what you would like instead.
- We confirm availability and send you the return address and instructions.
- Pack the item with its tags and original packaging, and hand it to the courier.
- Once we receive and inspect it, we dispatch the replacement — usually within 2 working days.
Who pays the return charge
| Reason | Return charge | Redelivery charge |
|---|---|---|
| Wrong item sent, or item arrived faulty | We pay | We pay |
| Size or colour exchange | You pay | We pay the first redelivery |
| Change of mind | You pay | You pay |
Refunds
We issue a refund where an item arrived faulty, damaged in transit, or is materially different from what was ordered, and a suitable replacement is not available.
- Card, JazzCash or Easypaisa orders — refunded to the original payment method within 7 to 10 working days.
- Cash-on-delivery orders — refunded by bank transfer or mobile wallet. Please send your account title and IBAN or wallet number. Transfers are processed within 5 working days of the returned item reaching us.
Delivery charges already paid are refunded only where the fault was ours.
What we cannot accept
- Items that have been worn, washed, altered, tailored or stitched to size
- Items returned without their original tags or packaging
- Items marked final sale or clearance at the time of purchase
- Requests raised more than 7 days after delivery
- Damage caused after delivery, including ironing, dyeing or improper washing
Faulty items
If a garment has a manufacturing defect — a broken seam, a missing button, embroidery pulling away — send us a photo on WhatsApp within 7 days. We will replace it, or refund it in full if a replacement is not available, and we cover the courier both ways.
Cancelling an order
You can cancel any order that has not yet been dispatched at no charge. Message us on WhatsApp with your order number as soon as possible. Once a parcel has left our facility it must be handled as a return.